Intermittent failures downloading attachments and thumbnails

Resolved
Resolved

Our error rate has decreased steadily and the incident is regarded as resolved. We apologize if this has caused any disruption.

We are still experiencing issues with the downloading of attachment and thumbnails. We received another information from our provider Google Cloud Storage: "We continue to roll out a fix for this issue, and our monitoring shows the error rate for these requests is decreasing. We estimate this will be resolved for the majority of customers by 02:00 and for all customers at 03:30. We will provide another status update by Thursday, 2019-06-13 04:00 US/Pacific with current details." https://status.cloud.google.com/

Identified

We're sorry to experience difficulties downloading attachments and thumbnails. This is caused by an issue of our upstream provider Google Cloud Storage https://status.cloud.google.com/

The team is working on alleviating the issue.

Began at:

Affected components
  • Web Application